British Columbia Basic Security Training Practice Exam

You are performing access control at the front desk and a contractor who had been working earlier in the day returns because he said he forgot some equipment upstairs. What should the security guard do?

1. Let him go upstairs

2. Escort him upstairs and wait until he retrieves his items then escort him back to the front desk and document the incident

3. Ask him to leave return during the appropriate hours of operation

4. Leave him alone at the front desk and go retrieve the items for him

The correct answer is: Escort him upstairs and wait until he retrieves his items then escort him back to the front desk and document the incident

The correct response to the presented situation is to escort the contractor upstairs to retrieve his items and then escort him back to the front desk, after which the incident should be documented. This practice ensures the security of the establishment and the people within it. Allowing the contractor to roam the premises unattended, even though he had access earlier, would potentially compromise the security. It's important to remember that the main role of a security guard is to protect the property, employees, and visitors at all times. Hence, the contractor should not be allowed to move around uninspected, regardless of his earlier access to the place. Once the contractor has been escorted both ways, documenting the incident becomes crucial for future reference and guarding against possible compromises to the establishment's security.