British Columbia Basic Security Training Practice Exam

How should a security guard respond to a hostile individual?

1. Confront them aggressively

2. Remain calm, avoid escalating the situation, and seek assistance if needed

3. Try to reason with them

4. Call for backup immediately

The correct answer is: Remain calm, avoid escalating the situation, and seek assistance if needed

Remaining calm and avoiding escalation is crucial for a security guard in a situation involving a hostile individual. This approach helps to de-escalate potential violence or confrontation. When a security guard maintains a level head, they are more likely to diffuse tension and prevent the situation from worsening. By keeping their own emotions in check, they can communicate effectively and non-confrontationally. Seeking assistance as needed is also vital. Security guards often work as part of a team, and having additional support can provide greater safety for everyone involved. If the situation becomes too intense or threatening, contacting law enforcement or other security personnel can help ensure that appropriate action is taken, as safety is the primary concern. In contrast, being aggressive in confrontation could escalate the hostility and result in physical conflict, compromising the safety of the guard and bystanders. Trying to reason with a hostile individual may not be effective if they are not in a state to listen or respond rationally. Lastly, while calling for backup can be appropriate in some scenarios, it is best done after attempts to manage the situation have been made without escalating it unnecessarily.