British Columbia Basic Security Training Practice Exam

How should security guards respond to bystanders' inquiries during an incident?

1. With lack of information

2. By avoiding questions

3. With polite and clear communication

4. By providing misleading answers

The correct answer is: With polite and clear communication

When responding to bystanders' inquiries during an incident, security guards should prioritize polite and clear communication. This approach is essential because it helps maintain a professional demeanor, fosters trust, and ensures that bystanders receive accurate information. Providing clear communication can also assist in managing the situation effectively by helping to calm any potential panic among the crowd and directing them as necessary. Effective communication is crucial in maintaining the safety and security of the scene and ensuring that all individuals involved are informed without spreading confusion or misinformation. By responding kindly and clearly, security guards can also demonstrate their competence and control over the situation, which can positively influence the public's perception of their role and the security measures being implemented.