If a security officer is uncertain about how to handle an incident, what should they do?

When a security officer encounters uncertainty in handling an incident, seeking guidance from their supervisor or referring to established protocols is the best course of action. This approach ensures that the officer follows the organization's policies and receives appropriate support from more experienced personnel.

Supervisors or established protocols may provide critical information about best practices, legal considerations, and safety measures that should be taken in specific situations. Consulting with a supervisor can also prevent potential errors and misinterpretation of the situation, which could lead to negative consequences for both the officer and the wider community.

Acting independently without proper guidance might put both the officer and others at risk, especially if they misjudge the severity or nature of the incident. Similarly, ignoring the incident altogether ignores the responsibility and duty of care that security officers have in maintaining safety and security. Making an educated and informed decision through consultation not only enhances personal safety but also upholds the standards and responsibilities of the security profession.