British Columbia Basic Security Training Practice Exam

What are the two types of communication usually used in security work?

1. Written and electronic communication

2. Verbal and non-verbal communication

3. Visual and auditory communication

4. Formal and informal communication

The correct answer is: Verbal and non-verbal communication

In security work, effective communication is essential for ensuring safety and responding to incidents. The two types of communication most commonly used are verbal and non-verbal communication. Verbal communication includes the spoken words exchanged between security personnel, such as radio transmissions, phone calls, or face-to-face conversations. This type of communication is vital for clearly conveying information, instructions, and status updates in various situations. Non-verbal communication encompasses body language, gestures, facial expressions, and other forms of communication that do not involve spoken words. In security contexts, non-verbal cues can significantly impact how information is perceived and understood by others. Observing body language can help security personnel interpret a person's demeanor or assess a situation before responding. By mastering both forms, security professionals can ensure better coordination, facilitate teamwork, and respond effectively to situations they encounter. This dual communication approach is crucial for maintaining peace and safety in environments where clear and effective interaction is paramount.