British Columbia Basic Security Training Practice Exam

What kind of communication skills should a security guard possess?

1. Only written communication skills

2. Basic communication skills

3. Effective verbal, written, and interpersonal communication skills

4. Expert negotiation skills

The correct answer is: Effective verbal, written, and interpersonal communication skills

Effective verbal, written, and interpersonal communication skills are crucial for a security guard because these skills enable them to interact with a variety of people in different situations. Security guards must often communicate clearly and efficiently with the public, colleagues, and law enforcement officials to ensure safety and security. Verbal communication is essential for conveying instructions, providing information, and de-escalating potentially volatile situations. Being clear and articulate can help prevent misunderstandings that might escalate conflict or lead to safety issues. Written communication is also important, as security guards may need to document incidents, prepare reports, or send emails. The ability to write clearly and accurately is vital for record-keeping and relaying information to supervisors or law enforcement. Interpersonal communication skills are necessary for engaging with individuals on a personal level, demonstrating professionalism and understanding, and fostering relationships. This aspect of communication can enhance a security guard's ability to assess situations and respond appropriately, contributing to a safer environment overall. While basic communication skills or expert negotiation skills may be helpful, the comprehensive combination of effective verbal, written, and interpersonal communication skills is essential for security personnel in fulfilling their duties effectively and maintaining public trust and safety.