British Columbia Basic Security Training Practice Exam

What should security personnel do when they encounter a combative individual?

1. Use force immediately

2. Attempt to de-escalate the situation verbally

3. Call law enforcement for assistance

4. Withdraw and seek help

The correct answer is: Attempt to de-escalate the situation verbally

When security personnel encounter a combative individual, attempting to de-escalate the situation verbally is essential. This approach focuses on calming the individual and reducing tension, which can prevent the situation from escalating into violence or further conflict. De-escalation techniques might include using a calm, respectful tone, active listening, and speaking in a non-threatening manner. The goal is to diffuse emotions and encourage the individual to cooperate without resorting to physical confrontation. This method is often the first step in conflict resolution, as it allows security personnel to address the individual’s needs or concerns while maintaining a safe environment for all involved. It also aligns with best practices in the security field, emphasizing the importance of communication skills and conflict management. While calling law enforcement for assistance or withdrawing to seek help can be appropriate in certain situations, these actions are typically considered when de-escalation does not work or when the situation becomes too dangerous. Immediate use of force, on the other hand, is not appropriate in most cases and can lead to serious consequences, both legally and professionally. Peaceful resolution should always be prioritized before considering other options.