What type of information should a security officer keep confidential?

A security officer has a critical responsibility to protect the privacy and confidentiality of sensitive information they encounter while on duty. Personal information about individuals, such as identification details, addresses, and any other private data, should always be kept confidential. This is not only a matter of ethical practice but also often mandated by privacy laws and regulations.

Maintaining confidentiality of personal information helps to build trust between the public and security personnel. If this type of information were to be disclosed without consent, it could lead to significant consequences for individuals, including identity theft, emotional distress, or other privacy invasions. Therefore, safeguarding personal information is a core responsibility of a security officer that directly aligns with the principles of professionalism and respect for individuals' rights.

In contrast, while other options may involve sensitive information, they do not pertain to the personal data of individuals in the same manner. Public records of incidents may be accessible to the public, detailed reports of surveillance footage might be subject to organizational policy but not necessarily personal in nature, and company internal communications typically fall under different protocols regarding confidentiality. Thus, personal information remains the most crucial to protect.