British Columbia Basic Security Training Practice Exam

Which skill is vital for effective communication during an incident?

1. Speaking loudly to be heard

2. Using technical jargon

3. Active listening and clear reporting

4. Reading prepared scripts

The correct answer is: Active listening and clear reporting

Active listening and clear reporting are essential skills for effective communication during an incident because they ensure that information is accurately received and conveyed. When security personnel practice active listening, they demonstrate attentiveness to what others are saying, allowing them to gather critical details and understand the context of the situation. This skill is particularly important during high-pressure incidents, where miscommunication can lead to errors or escalate the situation. Clear reporting is equally vital, as it involves presenting information in a straightforward and understandable manner. This clarity helps ensure that all team members and stakeholders are on the same page regarding the incident's status and necessary actions. By utilizing active listening and clear reporting, security professionals can coordinate more effectively, make informed decisions, and respond appropriately to ensure safety and resolution. The other options do not foster effective communication. Speaking loudly might draw attention, but it does not guarantee clarity or understanding. Using technical jargon can cause confusion, particularly if the audience is not familiar with the terms. Reading from prepared scripts may hinder spontaneity and adaptability needed during dynamic situations, where quick thinking is often required.